Good Morning Sharron and RTI Staff
I would like to start off by saying thank you very much for the professionalism and genuineness you and your organization has shown me during any interaction. I was anticipating the typical push back that customers get from companies when adversity arises when I initially contacted your company regarding my licence issue with MTO. The secretary that I came in contact with first was professional and immediately attempted to rectify my problem by sending me a screen shot to verify that everything was completed on your organization’s end. Then to find out that she had took the time to escalate the issue to you, the director, without me asking for her to do so was great.
Quite frankly I was very impressed at the extent and time you and the company had invested in resolving my dilemma. It says a lot about the organization and the people who work in it when you guys consistently show initiative to resolves issues. Nevertheless, this specific issue that was presented to your organization was not even your obligation to rectify nor were you guys at fault in anyway. I had contacted MTO and they kept sending me in circles and told me at one point that I was wrong and needed to go back to driver testing centre to show proof because they never received anything regarding my M2 status update. Only to find out that they made a clerical error which your organization identified and had them make the correction is just simply brilliant. I’ve received my update drivers’ licence from the MTO, thank you.
I also would like to say that I’ve gone through the Durham College course and Rider Training Institute is the better choice without out question, with the different types of motorcycles available to try and get use to is huge. Your instructors were top notch, friendly, professional and their experience showed through the theory and practical portions of the course.
I felt it necessary to express my satisfaction with your organization and the time and effort I’ve witnessed from registration till now is greatly appreciated. Your organization now has a life-long advocate and I plan to return upon my M2 exit test in the future and maybe after that join your organization part time ha ha.
Thank you once again for your time and efforts,
P.S. Please share this with your staff.
What our students have said
I’d like to thank RTI staff for the excellent service you provided.. I personally never have ridden a motorcycle till a few Saturdays ago…and now looking forward to a long riding future… Thanks for a job well done…~Edward
All the instructors were very friendly and knowledgeable. They were truly concerned with the new rider’s safety and considered his/her abilities when instructing during all course activities. They gave great feedback, whether positive or negative; were honest and straight forward with their comments to the riders. I learned a considerable amount of information about riding motorcycles both in class and during the practical component of the course.~Cindy
Fantastic instructors who really knew what they were doing. As a school principal I really liked the way they explained things, modelled what was expected, let us try and then gave us feedback where necessary!~Jim
Great course, instructors were excellent. Didn’t realize how much I didn’t know about riding until I took the course!~Anonymous
All instructions where talked out and then also demonstrated, all questions were answered fully. Overall it was the best class of any type I’ve ever taken and am looking forward to taking the advanced course as well.~Peter
Our instructor Mike was awesome. I never felt rushed he explained everything well. I felt he really cared about teaching us to ride safe. Going into the course I thought of it as a course to get my M2X Leaving the course because of Mike’s instruction I got my M with a knowledge of riding safe. Fun day, great experience.~Steve
The instructor was excellent! I’m very happy to have taken the course. Although the weather wasn’t ideal, the instructor allowed everyone an opportunity to lead the class. She was very professional and knowledgeable. The instructor was very confident and allowed everyone the opportunity to ask questions, always making sure the student understood the answer. Highly recommend this course to anyone that rides.~Nino
I enjoyed the instructor’s presentation and instruction style; no worries about asking questions, no feeling badly when making mistakes or shown areas of weakness.~Anonymous
With the course size of only 4, I enjoyed myself immensely. I really appreciated the one-on-one instructions and constant feedback from the instructor. By the end of the day, it felt like riding with a few friends rather than an instructor and other students.~Christopher
Found the course to be very informative and enjoyable. Helped to point out a couple of bad habits as well as to reinforce excellent operating habits. Instructors were very helpful approachable and friendly. Had a great experience and will and have recommended RTI to those how ask.~Paul
Great job, I was coming off my motorcycle accident and Aliki was clear and concise with a good teaching manner. I felt very safe at all times and it was a good learning environment. I look forward to taking future courses to continue to improve and advance my riding skills. Thanks for doing such a great job.~Laura
I wanted to thank the RTI group and Rob the Awesome Mechanic, for a fun Saturday attending the Maintenance Course, well done, I recommend it…and Pablo, thanks for the cookies, and the vision of what my bike could look like.~Kate