From: Andrew F, July 2017
Good Morning Sharron and RTI Staff,
I would like to start off by saying thank you very much for the professionalism and genuineness you and your organization has shown me during any interaction. I was anticipating the typical push back that customers get from companies when adversity arises when I initially contacted your company regarding my licence issue with MTO. The person that I came in contact with first, Vanessa, was professional and immediately attempted to rectify my problem by sending me a screen shot to verify that everything was completed on your organization’s end. Then to find out that she had took the time to escalate the issue to you, the director, without me asking for her to do so was great.
I also would like to say that I’ve gone through the Durham College course and Rider Training Institute is the better choice without out question, with the different types of motorcycles available to try and get use to is huge. Your instructors were top notch, friendly, professional and their experience showed through the theory and practical portions of the course.
Quite frankly I was very impressed at the extent and time you and the company had invested in resolving my dilemma. It says a lot about the organization and the people who work in it when you guys consistently show initiative to resolves issues. Nevertheless, this specific issue that was presented to your organization was not even your obligation to rectify nor were you guys at fault in anyway. I had contacted MTO and they kept sending me in circles and told me at one point that I was wrong and needed to go back to driver testing centre to show proof because they never received anything regarding my M2 status update. Only to find out that they made a clerical error which your organization identified and had them make the correction is just simply brilliant. I’ve received my update drivers’ licence from the MTO, thank you.
I felt it necessary to express my satisfaction with your organization and the time and effort I’ve witnessed from registration till now is greatly appreciated. Your organization now has a life-long advocate and I plan to return upon my M2 exit test in the future and maybe after that join your organization part time ha ha.
Thank you once again for your time and efforts,
P.S. Please share this with your staff.
What students have said about our M2 course:
I’d like to thank RTI staff for the excellent service you provided.. I personally never have ridden a motorcycle till a few Saturdays ago…and now looking forward to a long riding future… Thanks for a job well done…Edward
A few weeks ago I took my first motorcycle course (M2) with your company and wanted to express my thanks. After riding off road occasionally throughout my 61 years I had a little trepidation about on road. But that dissolved after meeting both both instructors, Obie and Stephan.They were friendly and very positive and that made the 2 day experience fun and enjoyable. They had a “can do” attitude, focused on safety first and had frank and experienced answers to all my questions. Can’t think of a more professional and pleasant approach and let’s face it, bike riding is fun! Thanks again RTI!Scott M
I just wanted to complement instructors Lyn and Ahmed on their professionalism, expertise and knowledge. I came to the program as a licensed motorcyclist from a different country and I have learned a lot . My wife on the other hand did not even ride a motorcycle and she managed to achieve the level and the standards required with these awesome instructors.Thank you again to Lyn and Ahmed! Their positive attitude and great atmosphere that they have created it allowed us to have a pleasurable experience.Tony + Ewa T.
All instructions where talked out and then also demonstrated, all questions were answered fully. Overall it was the best class of any type I’ve ever taken and am looking forward to taking the advanced course as well.Peter
Fantastic instructors who really knew what they were doing. As a school principal I really liked the way they explained things, modelled what was expected, let us try and then gave us feedback where necessary!Jim